Online Capabilities for Customer Service
Protective offers many ways your customers can manage their policies at the Online Customer Service Center. Customers can view policy details, make payments and update beneficiary information. The Protective Virtual Assistant is available 24 hours a day to help and will refer customers to live representatives when they need additional support during normal business hours.
Protective’s Online Claims Center gives beneficiaries easy access to resources they need at a difficult time. Customers can begin the claims process, check claims status and continue to interact with Protective through a mobile customer experience. Protective also offers a number of online resources to help customers through the grieving process.
Learn more at our COVID-19 Resource Center and on Protective.com.